Open New Account(s) / New Relationship

Definition:


Open accounts for a brand new client.


e.g., “Please open a TFSA, RRSP, and non-registered account for new client John Doe.”

Process:


Information upload and accuracy check

Timeline:


5–7 business days

What You Need to Know:


Timeline is directly related to completeness and accuracy of the initial documents.

Client Identification

Open New Account(s)/Existing Relationship

Definition:


Open a new account for an existing client who already has accounts at Croft.

Process:


Standard new account setup through existing profile

Timeline:


Cut-off time is 3 PM EST. Processing takes 1–2 business days if submitted on time.

What You Need to Know:


Be sure to confirm if any updates to existing KYC or documentation are needed.