Overview

When an Advisor transitions their book of business to the Croft platform, the process is designed to be smooth and efficient for the Advisor, their support team, and their Clients. Below is a step-by-step breakdown from all key perspectives.

Advisor: To-Do List

6–8 Weeks Prior to Departure from IPC:

1.Download all client documentation, including:

• Account statements
• PAC (Pre-Authorized Contributions) details
• SWIP/RRIF information

2. Complete Croft systems training.

3. Segment your client list (who to approach first, middle, and last).

4–6 Weeks Prior:

4. Submit a 30-day written notice to resign from IPC.

1–4 Weeks Before Croft Start Date:

5. Schedule meetings with clients to:

• Explain the transition to Croft.
• Obtain authorization forms to begin paperwork.
• Book a 20-minute call with a Croft Portfolio Manager (PM), post IPC departure.

6. Attend the second client meeting (PM call with the Client and Croft team).

Assistant (Admin) to Advisor: To-Do List

6–8 Weeks Prior to Departure from IPC:

1. Download all client documentation, including:

• Account statements
• PAC, SWIP/RRIF details

2. Complete Croft systems training.

Following Client Segmentation:

3. Start completing Croft Fill Sheets for each client, including supplemental forms as applicable:

• Beneficiary details
• PAC/SWIP
• RESP or LIF supplements

Before Croft PM Call:

4. Collect:

• Valid photo ID
• Recent client statement
• Void cheque

5. Upload all client files to the Croft Cloud.

6. Ensure all missing client information is gathered prior to the PM call.

Client Experience

1. Introductory Meeting with Advisor

• Advisor explains the benefits of moving to Croft.
• Client signs an authorization form to initiate paperwork.

2. PM Call Booking

• Client schedules a 20–25 minute Teams meeting with a Croft Portfolio Manager (Advisor also attends).

3. Provide Additional Information

• Client shares personal details with Advisor (e.g., employment info, beneficiary data, net worth summary, ID, and void cheque).

4. PM Call Participation

• Client joins the scheduled meeting with the Croft Portfolio Manager and Advisor.

5. Electronic Paperwork

• Post-call, the client receives an email from Croft requesting electronic signatures (NBIN & Croft paperwork).
• If applicable, a second email is sent to the client’s partner for co-signing.

6. Account Access

• Once accounts are transferred, the client receives login credentials for 24/7 access to view their accounts.

Client Reassurance

The Advisor remains the main point of contact throughout and beyond the transition. The Advisor and their team now have the added support of Croft’s Portfolio Managers and Investment Committee, who manage the investment strategy. The Advisor continues to guide clients through all aspects of financial planning, including cash flow, estate planning, and daily needs.