Client Online Access Request

Definition:


Provide client with online access to view their accounts.

Process:


Advisor submits online access request form or secure email to Operations.

Timeline:


1–2 business days

What You Need to Know:


Ensure client has valid email and consent to receive access credentials.

Name / Address / Email Update Request

Definition:


Change to client’s personal information (legal name, residence, contact).

Process:


Submit Change of Information form with client signature.

Timeline:


1–2 business days

What You Need to Know:


Name changes require legal documentation (e.g., marriage certificate).

Add a Trusted Contact

Definition:


Add or update a Trusted Contact Person on file for client accounts.

Process:


Submit Trusted Contact form signed by the client.

Timeline:


1–2 business days

What You Need to Know:


This is optional but strongly encouraged for regulatory compliance.

Know Your Client (KYC) Update

Definition:


Update client’s risk tolerance, objectives, income, or investment experience.

Process:


Submit updated IPQ/MIAA form and ensure PM review if required.

Timeline:


2–3 business days (plus additional time for compliance review if needed)

What You Need to Know:


Always ensure forms are complete and match across documentation.

Request to Change Banking Information

Definition:


Update banking info used for deposits or withdrawals.

Process:


Submit updated banking form with void cheque or direct deposit slip.

Timeline:


2–3 business days

What You Need to Know:


Must be signed by the client and match account registration.

Request to Update Beneficiary

Definition:


Change or add beneficiaries for registered accounts.

Process:


Submit Beneficiary Change form signed by client.

Timeline:


1–2 business days

What You Need to Know:


Ensure account type supports designated beneficiaries (e.g., RRSP, TFSA).