Step 1. Getting Started

• Download and complete the New Client Account Information Form (PDF).
  • DOWNLOAD CLIENT INFORMATION FILL FORM
  • Important: Save as a .PDF file — do not print to PDF, as this flattens mapped fields needed for the Responsive Onboarding system.
• Upload the completed PDF to the New Client Folder in the advisor’s Secure SharePoint Folder, accessible via their CouchDrop Login Portal.
  • CFG SECURE FILE SHARING via COUCHDROP
• Complete the Investment Profile Questionnaire (IPQ).
  • Helps Portfolio Managers assess and confirm the investment mandate during the onboarding call.
  • DOWNLOAD IPQ
• Timeline -
5–7 business days

Step 2. Critical Information Captured on the Form

Note on Accuracy and Completeness
Providing accurate and complete information at the start of the onboarding process ensures a smooth client experience. The more thorough the submission, the faster our team can open accounts, initiate transfers, and provide clients with timely access to their investments.

Identification & Supporting Documents

• Valid photo ID (driver’s license or passport)
• Recent investment statement (with utility bill if address differs from ID)
• Blank void cheque
• Electronic signature preference

Account Setup

• Non-registered, registered (RSP, TFSA, RESP, RDSP, etc.), locked-in accounts (LIRA, LRSP, RLSP, etc.)
• Corporate, joint, margin accounts
• Retirement income accounts (RIF, LIF, PRIF, etc.)
• Options trading authorization
• Supplemental forms if required (ITF, RESP, RDSP, Corporate, Beneficiaries, Income Accounts)
• Systematic instructions (PACs / SWPs)

Client Details

• Name, date of birth, SIN, citizenship, country of birth
• Contact info: phone(s), email, residential & mailing address

Employment & Financial Profile

• Employment status, employer, occupation, type of business, contact info
• Annual income
• Net worth (assets, liabilities, household financial snapshot)

Family & Beneficiaries

• Marital status, dependents
• Spousal information (name, DOB, employment, income, contact info)
• Beneficiary designations

Step 3. Next Steps in the Process

1. Book the Onboarding Call
   • Once the form and IPQ are uploaded, the advisor books an onboarding call with the assigned Portfolio Manager.
   • ONBOARDING CALL BOOKING PAGE
2. Onboarding Team Review
   • Team is notified automatically when the call is booked.
   • Files are reviewed for accuracy and completeness.
   • Missing items trigger follow-up by onboarding staff.
3. Onboarding Call
   • Portfolio Manager reviews and confirms the client’s investment mandate.
   • Advisor and Portfolio Manager enter meeting notes into CRM.
4. Document Preparation
   • Document prep team generates:
     • NBIN New Client Account Form (NCAF)
     • Managed Investment Account Agreement (MIAA)
   • Preferred method: digital signatures.
   • Wet signatures may be arranged for in-person meetings (advance notice required).
5. Signing & Compliance
   • Signatures required from: all clients, advisor, and portfolio manager.
   • Compliance conducts final review and approval.
6. Account Setup
   • Accounts opened.
   • Transfers processed.
   • Client receives online access credentials.

Quick Reference Summary

1. Form Completion

• Complete the New Client Account Information Form
• Save as PDF (do not flatten fields)

2. Upload

• Upload completed form to SharePoint / CouchDrop
• [Insert link here]

3. Investment Profile Questionnaire (IPQ)

• Complete and upload the IPQ
• Used to confirm investment mandate

4. Book Onboarding Call

• Advisor books call with assigned Portfolio Manager
• [Insert Bookings link here]

5. File Review

• Onboarding team checks completeness and accuracy
• Team follows up if information is missing

6. Onboarding Call

• Portfolio Manager reviews client details and investment mandate
• Advisor and Portfolio Manager enter notes into CRM

7. Document Preparation

• NCAF and MIAA are generated by the prep team
• Digital signatures preferred (wet signature possible for in-person meetings)

8. Signing & Compliance

• All required parties sign: client(s), advisor, Portfolio Manager
• Compliance reviews and approves final package

9. Account Setup

• Accounts are opened
• Transfers are processed
• Online access provided to the client