As a registered firm, Croft Financial Group (CFG) has a regulatory obligation to maintain an open and transparent line of communication with all clients. This ensures clients receive timely, accurate, and relevant information—particularly in instances where direct contact is necessary. Whether driven by operational workflows (e.g., e-signatures, system notifications), regulatory requirements (e.g., compliance enquiries, transfer confirmations), or situations where an advisor is unavailable or unresponsive, CFG is committed to reaching out directly to ensure client needs are addressed and informed decisions can be made. Whenever possible—and where the communication is not directly related to CFG’s responsibilities as the registered Portfolio Manager—CFG will first seek the advisor’s support and include them in all direct correspondence where applicable.

Examples include:

• E-signature workflows (e.g., DocuSign notifications)
• NBIN system-generated communication
• Fund company mailings (e.g., statements, MRFP notices)
• Transfer-related correspondence (e.g., exit fees, confirmations)
• Performance Reporting availability
• Market research and commentary
• Advisor unresponsive to CFG request for client support or unable to contact client or obtain required information 
• Direct enquiry from client
• Direct Compliance Enquiry