The NDEX Advisor CRM system provides a centralized platform designed to give investment advisors a comprehensive and real-time view of their client relationships, holdings, and interactions. It serves as both a client relationship management tool and a data aggregation engine.

Key Features and Capabilities:

1. Unified Client View:
   • Consolidates client financial data across multiple custodians, platforms, and accounts.
   • Displays all account types (individual, corporate, joint, trust, RRSP, TFSA, etc.) under a single household view.
   • Tracks client profile data, including KYC, risk tolerance, investment objectives, and service preferences.
     
2. Real-Time Holdings and Transactions:
   • Provides up-to-date portfolio positions, transactions, and historical performance.
   • Enables drill-down by account, asset class, or individual security.
   • Tracks both managed and non-managed (held-away) assets for holistic wealth insight.
     
3. Relationship Mapping:
   • Maps out multi-generational households and complex relationship structures (e.g., corporate owners, beneficiaries).
   • Visual dashboard for identifying key family members, POAs, joint owners, and business interests.
   • Allows advisors to anticipate succession planning needs and intergenerational wealth transfers.
     
4. Compliance and Documentation:
   • Integrates with regulatory recordkeeping systems to store meeting notes, suitability documentation, and client communications.
   • Flags missing or outdated KYC information and prompts updates.
   • Audit-ready logs for all client interactions and document uploads.

Multi-Factor Authentication (MFA)

The NDEX platform employs a robust Multi-Factor Authentication (MFA) protocol to ensure secure access for both advisors and clients. Upon login, users are required to verify their identity through a second authentication method—typically a time-sensitive code sent via SMS, email, or an authenticator app—in addition to their password. MFA is mandatory for all advisor and administrative accounts and aligns with industry best practices and regulatory expectations for data protection.