Even when a client relationship already exists, a complete New Client Account Information Form (PDF) must still be submitted for any new accounts. This ensures our records are fully up to date and compliant with KYC requirements. Relying on existing information on file is not sufficient, as circumstances such as changes in employment, income, tax residency, or beneficiary designations may have occurred since the last submission.

Step 1. Complete the Form

• Download and complete the New Client Account Information Form (PDF).
  • DOWNLOAD CLIENT INFORMATION FILL FORM
• Important: Save as a .PDF file — do not print to PDF, as this flattens mapped fields needed for the Responsive Onboarding system.

Step 2. Upload the Form

• Upload the completed PDF to the Open Additional Account / Existing Client folder.
• This folder is located in the Client Service Request Portal.
  • ADDITIONAL ACCOUNT FOR EXISTING CLIENT FORM

Step 3. KYC Review

• Depending on the circumstances, a KYC Update Call with a Portfolio Manager may be required.
• The call confirms that all client information, risk tolerance, and investment objectives remain accurate.

When a KYC Update Call May Be Required

A KYC update is needed any time there is a material change to the client’s circumstances, objectives, or accounts. For existing clients opening a new account, a KYC update call is typically required in the following situations:

i. Changes in Personal Circumstances

• Marital status changes (married, divorced, separated, widowed).
• Changes in dependents (new child or dependent).
• Changes in residency, tax residency, citizenship, or immigration status.

ii. Changes in Financial Circumstances

• Significant change in income or employment (retirement, job loss, new career).
• Significant change in net worth (inheritance, sale of business, major debt).
• Change in liquidity needs or cash flow requirements.

iii. Changes in Investment Objectives or Risk Profile

• Shift in risk tolerance (e.g., from growth to income).
• Change in time horizon (e.g., nearing retirement, new education savings goal).

iv. Scheduled KYC Reviews

• If the client is due for a periodic KYC review, a new account request will trigger an update call.

Step 4. Book the Call (if required)

• If a KYC Update Call is required, the advisor books it through the Bookings Page.
  • ONBOARDING CALL BOOKING PAGE

Step 5. Processing & Setup

• Once the updated form (and KYC call, if applicable) are complete, the onboarding team reviews for accuracy and completeness.
• Any missing information will result in follow-up.
• After approval, the new account(s) are opened, transfers initiated, and online access extended as needed.
• TIMELINE – 2-3 business days

Quick Reference Summary

1. Form Completion

• Fill out a complete New Client Account Information Form for the new account(s)
• Save as PDF (do not flatten fields)

2. Upload

• Upload the form to the Open Additional Account / Existing Client section on the Client Service Request Page

3. KYC Review

• A KYC Update Call with a Portfolio Manager may be required

4. Book Call (if required)

• Advisor books the KYC Update Call via Bookings Page

5. Processing & Setup

• Onboarding team reviews file
• Accounts opened, transfers initiated, and client access updated
• TIMELINE – 2-3 business days

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