At Croft Financial Group (CFG), maintaining an up-to-date understanding of each client’s financial situation, objectives, and risk tolerance is essential to delivering prudent, personalized portfolio management.

To meet regulatory obligations and ensure ongoing portfolio alignment, CFG conducts periodic Know Your Client (KYC) reviews. This includes requiring clients to submit a completed KYC Update Questionnaire annually or whenever a material change in financial circumstances has occurred.

KYC Update Questionnaire

All household members who originally signed the Management Investment Advisory Agreement (MIAA) must review and sign the KYC Update Questionnaire.

This process enables CFG to:

• Confirm whether there have been changes to financial goals, income, risk tolerance, or personal circumstances.
• Adjust the investment mandate, if necessary, to ensure portfolios remain aligned with the client’s needs and objectives.
• Continue managing accounts in accordance with regulatory best practices and in the client’s best interest.

Examples of Material Changes in Circumstances Include:

• Change in employment status (e.g., retirement, job loss, new position)
• Significant change in income or net worth
• Marriage, separation, divorce, or death of a spouse
• Receipt of an inheritance or major asset
• Plans to purchase or sell a home or business
• Change in financial goals (e.g., early retirement, new dependents)
• Altered risk tolerance or investment time horizon
• Health events that impact financial planning

Ongoing Support and Communication

Clients are welcome to contact CFG at any time to discuss their financial situation or request a review. To initiate a conversation with your assigned Portfolio Manager, email please coordinate with your CFG advisor, e-mail admin@croftgroup.com or fill out the digital KYC form and submit  HERE

If CFG becomes aware of any potential changes, a team member will proactively reach out to schedule a conversation and KYC review.