Understanding the Managed Investment Account Agreement (MIAA)

At Croft Financial Group, transparency and clarity are foundational to the service we provide. One of the most important documents you’ll review and sign during the onboarding process is the Managed Investment Account Agreement (MIAA). This agreement outlines how we manage your investments, what responsibilities each party has, and how our services are structured and compensated.

Here’s what you need to know:

What Is the MIAA?

The MIAA is a legal agreement between you and Croft Financial Group that authorizes us to manage your portfolio on a discretionary basis. That means we are entrusted to make investment decisions on your behalf in accordance with your selected investment mandate, without having to obtain prior approval for each trade.

It also defines how your account(s) will be administered, the types of communications you will receive, and the way we work with any external advisor you’ve chosen to support your financial journey.

What Does the MIAA Cover?

The MIAA outlines several key areas of your relationship with Croft Financial Group:

1. Discretionary Portfolio Management

We manage your investment portfolio in line with the mandate selected during your Investor Profile Review. While each account may vary in composition, the portfolio as a whole is managed to meet your objectives and risk tolerance.

2. Account Administration & Reporting

• Custody and trading are handled through National Bank Independent Network (NBIN).
• You’ll receive monthly statements, annual performance and fee reports, and quarterly portfolio reports.
• All data is accessible through your secure online portal.

3. Client Responsibilities

• You agree to notify us of any changes in financial circumstances or investment objectives.
• You consent to electronic delivery of documents.
• You authorize us to manage, vote, and make investment decisions across your accounts.

4. Fee Disclosure

Fees are clearly outlined in Schedule A, and any referral relationships (e.g., with your financial advisor) are disclosed in Schedule B. Fees are transparent and charged monthly in arrears. Additional fund-level fees (if applicable) are disclosed in your Relationship Disclosure Document.

5. Conflicts of Interest and Dispute Resolution

We disclose any conflicts of interest—such as related investment funds—and provide access to third-party dispute resolution through OBSI (Ombudsman for Banking Services and Investments).

6. RMFS (Relationship Manager/Financial Strategist) Role

If you work with an external advisor (RMFS), their role and scope of services are disclosed, but all investment decisions remain the responsibility of Croft Financial Group as your licensed Portfolio Manager.

Why Signing the MIAA Matters

The MIAA:

• Legally enables Croft Financial Group to act in your best interest
• Ensures your investments are aligned with your selected mandate
• Gives you access to a team of experienced Portfolio Managers operating with regulatory oversight and fiduciary responsibility

Combined with the Investor Profile Questionnaire (IPQ) and your Investor Profile Review Call, the MIAA is a vital part of establishing a well-structured, personalized investment plan.

 Final Thoughts

The MIAA is more than just paperwork—it’s a critical agreement that defines our responsibilities, your rights, and how we collaborate to help you achieve your financial goals.

If you have any questions about the MIAA or its contents, we’re here to walk through it with you. You can also review the Relationship Disclosure Document, available at www.croftgroup.com, for additional transparency on how we operate.